Privacy policy

Last Updated: 16 July 2026

At Bionovatek, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and safeguard your personal data when you visit our website, contact us or place an order.

Information We Collect

We may collect:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Payment information processed securely by trusted payment providers
  • Order and transaction information
  • IP address
  • Browser and device information
  • Information submitted through customer enquiries

How We Use Your Information

Your personal information may be used to:

  • Process and fulfil your orders
  • Process payments securely
  • Arrange delivery of products
  • Provide order and tracking updates
  • Respond to customer enquiries
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and unauthorised transactions
  • Meet applicable legal obligations

Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences and analyse website traffic.

You can manage or disable cookies through your browser settings.

Data Security

We use appropriate technical and organisational measures designed to protect your personal information against unauthorised access, disclosure, loss or misuse.

Third-Party Services

Where necessary, we may share relevant information with trusted service providers, including:

  • Payment processors
  • Delivery and courier companies
  • Fraud prevention services
  • Website service providers
  • Analytics providers
  • Customer support providers

These providers should receive only the information reasonably necessary to perform their services.

Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of eligible personal information
  • Object to certain processing activities
  • Request restriction of certain processing activities

Contact

Bionovatek

108 Great Titchfield St.
London W1W 6SN
United Kingdom